FAQ

Here you have most Frequently Asked Questions. Should you have any question whose answer is not here, don´t doubt to get in touch with us, please, so that we can help you.

About the house

We rent the entire house, with all its facilities at your disposal. It is equipped to host groups of up to 16 people and depending on the number of users, there are different leasing options:

– Half of the house rental: for a maximum of 6 people (consult availability according to season)
– Whole house rental with 6 bedrooms: for groups of up to 12 people
– Whole house rental with7 bedrooms: for groups of up to 14-16 people

The house and its facilities are for the exclusive use of lodgers, non paying guests are not allowed inside the house (except for invitations on request and for stays longer than 7 nights only)

The house has 6 bathrooms with shower and 1 double bathroom (2 showers, 2 washbasins and 2 toilet bowls):

4 double bedrooms with en suite bathroom.

1 twin bedroom with 1 double private bathroom outside the bedroom

1 twin bedroom and 1 double bedroom with shared bathroom outside the bedroom

Yes, the house has biomass central heating. All the rooms have their own heater and you will also find a thermostat in each floor.
When it is cold, we put the heating on in advance so that you can find the house warm at arrival. That´s why, it will be very helpful for us to know your estimated arrival time.
The comfort temperature of the house varies between 21º-22º during the day and 19º at night.

Yes, but we are in a rural area where a good internet connection cannot be guaranteed and mobile coverage is not good (Movistar is one of the companies which better operates in the area).

That´s why you are invited to disconnect from technology and connect with you and your family and friends.

No, the house is fully equipped. In the kitchen you will find any kitchenware you may need: microwave oven, XXL dishwasher, washing machine, pyrolytic oven, induction plates, fridge-freezer, wood-burning stove, beater, toaster, squeezer, kettle, Italian coffee maker, drip coffee maker and fryer which doesn´t need oil.
In addition, the kitchen has a dining table for 16 people.

Yes, in Casa Maestro we want you to feel at home: each bed has sheets and duvet as well as more blankets and spare linen in each bedroom just in case you need them. You will also find a towel set per person in each room.

Yes, it is in the sitting-room. Besides, the kitchen also has a wood-burning stove, with oven.

A basket full of wood and utensils to light the fire are provided.

Yes, the house has a big private garden, with outdoor furniture and hammocks, as well as barbecue with grill, paella dish, camping stove and a sack of charcoal to enjoy a nice family/friend barbecue.

Yes, we have prepared a playing area for children with different table games to play among family, tales, playmobiles… We also have a book collection.

Yes, as long as it stays in the provided kennel in the garden. Pets are not allowed inside the house.
We love animals and even if we know how important they are for your family, we have had some negative experiences which have led us to make this decision.

No, thank you very much for keeping the house “smokeless”

The house has 1 bedroom with ensuite bathroom in the ground floor suitable for handicapped people.
You can park just in front of the house and an access ramp can be set to enter the garden.

When it comes to book

The booking of the house is confirmed when you pay 30% of the total cost of the stay
If you choose to pay by using a credit card, you can do it NOW through the BOOKING section in this web site.
Once we receive the payment notice, we will confirm the house reservation for the requested dates by telephone or e-mail.
If you prefer to do it through bank transfer or Bizum, get in touch with us in 639 18 28 48 tel. no. and we will show you what to do.
The day you arrive, the moment keys are given, the whole amount of the stay must be paid. The 30% of the money which has already been paid to reserve the house will be kept as a security deposit, which will be fully refunded once the good state of the house has been verified when you leave the house.

If the cancellation is due to a major cause, we follow the regulations of Navarre Government:

Cancellations made more than 15 days prior to the arrival date will be entitled to a full refund.

If the cancellation is made between 14 and 8 days prior to arrival, 50% refund.

Cancellations received 7 days or less prior to arrival are fully non-refundable.

– Bank transfer, credit card or bizum, as long as full payment is made in advance.

– Cash, if payment is made upon arrival.

PRACTICAL INFORMATION

Izal is a very small village and there are no shops, except for the “sociedad” of the village, a kind of local meeting place, which opens almost every weekend, where you can have a beer, fizzy drink…
What we do have in Izal is some marketers who, througout the year, come to the town, every few days or once a week:
Bakery: Tuesdays, Thursdays and Saturdays, in winter. Every two days, in summer
Greengrocer: on Saturdays
Butchery: on Saturdays
Frozen products and others: on Wednesday afternoon
Doing the grocery shopping in nearby towns, such as Esparza, Ezcaroz or Otsagabia may be a good excuse to visit them.
On your way to Izal, you can stop in Lumbier, a town with some grocers, butcher´s and bakeries.

The house has an inflatable swimming-pool for kids. In addition, when temperatures climb, you can take a refreshing dip in the wonderful corners Salazar river offers, in the natural swimming-pool of Benasa Gorge, which is within 15 minutes drive, or in the swimming-pool of the camping in Esparza, within the same short distance.

Yes, but there are some years in which it snows heavily and not that much in some others. In either case, it is advisable to have chains or winter tyres during the coldest months.

No matter what season it is, our advice is always to bring clothing in layers, because the weather may be very changeable and temperatures may range quite a lot from day to night.